New patient registration
myCare Portal Terms and Conditions of Use
IF YOU WISH TO USE the myCare Portal, YOU MUST READ AND AGREE TO THE FOLLOWING myCare Portal TERMS AND CONDITIONS OF USE:
Welcome to the myCare Portal sponsored by TRUE VISION OPTICAL. myCare Portal is an internet application that allows secure web-based means of communication between a patient and his/her doctor or other health care provider listed on the myCare Portal for non-urgent messages and allows a patient a secure means to view parts of his/her electronic medical records over the Patient Portal. Use of the myCare Portal is optional. Your user name and password protect the confidentiality of your health information. Please DO NOT share your user name and password with anyone. If you share your user name and password with anyone, you will compromise the security of your health information and related communications. Only you can protect your user name and password. Please do so. Please carefully read these Terms and Conditions of Use.
BY ELECTRONICALLY CLICKING “AGREE” IN THE SPACE AT THE END OF THIS DOCUMENT, YOU ARE AGREEING TO BE BOUND BY THE myCare Portal TERMS AND CONDITIONS OF USE. IF YOU DO NOT AGREE TO THE myCare Portal TERMS AND CONDITIONS OF USE, YOU MAY ELECTRONICALLY, CLICK "DISAGREE". IF YOU CLICK “DISAGREE” YOU WILL NOT BE GRANTED ACCESS TO USE THE PATIENT PORTAL. Copies of portions of your medical record are stored on this Patient Portal. Each use of this myCare Portal by you constitutes your confirmation of all the personal data you provided to be able to enroll in the myCare Portal and your request for and authorization of the release of those portions of your medical records to you. The only information available to be released to you via this myCare Portal is portions of your medical record as determined by your provider’s policies. The remainder of your medical record is available through TRUE VISION OPTICAL which you may contact by calling
This myCare Portal is provided by TRUE VISION OPTICAL. TRUE VISION OPTICAL is referred to as “TRUE VISION OPTICAL”, "we", "us", or "our." The term "you" or "your" refers to TRUE VISION OPTICAL-authorized viewers or users of this Patient Portal.
This document consists of 4 additional parts - Parts 1 through 4. It is both an AGREEMENT between you and us and also our policy in making this myCare Portal available to you.
Part I: -The services provided through the Patient Portal.
Part 2: -Secure Messaging Guidelines and Your Responsibility
Part 3: -Patient Portal’s Privacy and Security Practices.
Part 4: -Other Terms and Conditions of the Patient Portal.
Part 1: -The Services Provided Through the Patient Portal.
1. This myCare Portal provides access to health information and secure messaging tools but does not replace your doctor. We hope the health information provided to you will help you work more closely with your health care providers in making decisions about your care. The information and online services we provide through this myCare Portal are not meant to replace the advice and care you receive from your doctor or other health care providers. The myCare Portal is not a substitute for appropriate and timely contact with your doctor or other health care provider. You should not stop or change any course of treatment ordered by your doctor before asking him or her. The information and means of communication provided through this myCare Portal are for non-emergent / non-urgent purposes only.
2. DO NOT ATTEMPT TO ACCESS EMERGENCY CARE OR URGENT CARE THROUGH THIS PATIENT PORTAL. IF YOU THINK YOU HAVE A MEDICAL OR PSYCHIATRIC EMERGENCY, CALL 911 IMMEDIATELY OR GO TO THE NEAREST HOSPITAL.
3. The myCare Portal provides the following services:
A. Your health information. This myCare Portal provides you with copies of portions of your health information. The health information provided through the myCare Portal is not a complete copy of all your health information. The myCare Portal provides secure access to copies of health information created by your doctor and other health care providers and to copies of parts of your TRUE VISION OPTICAL electronic medical records. The information does not represent the totality of your medical record and should not be relied upon as a complete representation of your health status, as it represents only a portion of such information. You understand that you are solely responsible for any sharing of your health information you intentionally or unintentionally communicate to others.
B. Secure Messaging Tools. This myCare Portal provides various tools to facilitate secure non- urgent communications between you and your participating provider. Possible examples of secure messaging tools include appointment requests or medication refill requests.
C. Health and Health Related links. To provide you with resources, the myCare Portal may contain links to TRUE VISION OPTICAL and non-TRUE VISION OPTICAL Internet websites or services. Unless we state otherwise, providing a non-TRUE VISION OPTICAL link does not mean the link may be of benefit to you or that it is approved by TRUE VISION OPTICAL. We select the sites we link to with care, but we do not promise anything about them. We have no responsibility for the information on those sites. When you do choose to link to an external site, you will be clearly advised that you are exiting our site.
4. Not all of your doctors and health care providers use the Patient Portal, so they may not be aware of information that is in your Patient Portal. It is your responsibility to advise your doctors and other health care providers of ALL of the doctors and health care providers you have consulted and the course of treatment they have recommended for you as well as of all test results and other matters related to your health status.
5. Un-enrolling. If you want to discontinue your use of the Patient Portal, you agree to contact TRUE VISION OPTICAL and request this. You understand that if you do this, and TRUE VISION OPTICAL disables your account, you will no longer be able to use or access the myCare Portal.
6. Data integrity and correction. Requests to view and correct personal information on this Service that is documented in your medical record may be submitted through the amendment request, accessed from the Health Summary screen.
Part 2: -Securing Messaging Guidelines and Your Responsibility
1. Please DO NOT SHARE your user name and password with anyone.
2. Please DO NOT send any messages requiring emergent or urgent attention. The myCare Portal is not for emergencies or urgent care needs. In the case of emergency, please call 911 or go to the nearest hospital. Typical turnaround time for responses is one (1) to two (2) business days.
3. You agree that all communication through the myCare Portal will be about you and your own health. The content of any message may be stored in your medical record and asking for advice or information about another person could potentially be harmful to you and is a violation of this Agreement. TRUE VISION OPTICAL does not assume responsibility for health information used by persons other than the myCare Portal enrollee.
4. Patients who use the myCare Portal will be notified via e-mail, text message or voice message when there is new information on the myCare Portal or to remind you of an appointment or task. This means that any person with access to the patient’s email account may see emailed notification. This could include your spouse, employer or anyone else with access to your email account. Although no specific medical information will be included in the email, the notification that new medical information is available on the myCare Portal may be information that you would not want others to know. You should keep this in mind when providing an email account. If others have access to your email, and if you do not want to receive email notifications, then you should not enroll in the patient portal. Ask your doctor to remove your email.
5. Your secure messages may be viewed and read by your doctor, other health care providers, administrators and others who work with your doctor and your doctor’s practice. Once your message is received in the Patient Portal, either the health care provider you have selected or the health care provider’s staff assigned to help manage messages may read them. Therefore, you may not wish to use the myCare Portal for sensitive information you wish to discuss directly with your health care provider.
6. We are only able to respond to your messages based on the information you provide. If you do not include sufficient information, your doctor or other health care provider may not be able to communicate with you via the portal and may request that you call the office or schedule an appointment.
7. Communication and secure messages sent via the myCare Portal may be included in your medical record.
Part 3: -Patient Portal’s Privacy and Security Practices/ TRUE VISION OPTICAL Notice of Privacy Practices.
This Part 3 describes how we protect your privacy as a patient and user of this myCare Portal and the security measures in place to protect your information. If you are a patient of a TRUE VISION OPTICAL facility, you have certain rights associated with your health information. These rights are established under state and federal law. For a more complete description of a patient’s rights under state and federal law, please refer to the TRUE VISION OPTICAL Notice of Privacy Practices, which can be found at the end of this document.
1. Unique User Name and Password. You will define your own unique user name and password in order to access the Patient Portal. You agree not to share your user name and password to the myCare Portal with anyone else. You acknowledge your understanding that by sharing your unique user name and password, another person may be able to see your health information and communications on the Patient Portal.
2. Access requirements. When you are provided access to define your unique user name and password by TRUE VISION OPTICAL, you are authorized to access and use the myCare Portal in accordance with these Terms and Conditions of Use and in compliance with all applicable laws, rules and regulations.
3. Responsibility for user name and password. You are solely responsible for any activities related to your user name and password. You will immediately report:
• any inappropriate access to your account
• any loss or disclosure of your user Name or password
• any suspected or actual inappropriate access to or disclosure of treatment-related information or patient-related files
4. Right to revoke user name and password. TRUE VISION OPTICAL reserves the right to revoke your access to the myCare Portal at any time in its sole discretion. You will be notified if we discontinue your access to the Patient Portal.
5. Environmental appropriateness. You are solely responsible for choosing an appropriate environment from which to log into the Patient Portal.
6. Logout. You shall always log out of the myCare Portal before leaving your computer.
7. Wireless. If you access the myCare Portal using a wireless device, you are solely responsible for the security of the session.
8. myCare Portal Security. We do not sell or rent any personal information we receive through your use of this Patient Portal. This myCare Portal has security measures in place to help protect against the loss, misuse, or alteration of information under our control. These measures include encryption of data using the Secure Socket Layer (SSL) system, and using a secured messaging service when we send you personal information electronically. Despite these measures, the confidentiality of any communication or material transmitted to or from us via this myCare Portal by Internet or e-mail cannot be guaranteed.
9. Site Visitor data. TRUE VISION OPTICAL monitors the myCare Portal including from time to time frequency of usage, issues with usage and other specific usage.
10. Evaluation and research. We will periodically ask users to complete surveys asking about their visit to our office or experience with features of the Patient Portal. We use survey information for research and quality improvement purposes, including helping TRUE VISION OPTICAL improve patient care. In addition, users giving feedback may be individually contacted for follow-up due to concerns raised during the course of such evaluation
11. Disclosure. We may disclose personal information in accordance with the Health Insurance Portability and Accountability Act and the TRUE VISION OPTICAL Notice of Privacy Practices.
Part 4: -Other Terms and Conditions of the Patient Portal.
1. myCare Portal is a Private Network. This myCare Portal is a private internet application provided and maintained for TRUE VISION OPTICAL, on behalf of itself and its subsidiaries. Unless we have specifically authorized you to access the Patient Portal, it is a violation of state and federal law to access the private computer network of another, such as this Patient Portal. Use of another’s user name and password is not permitted and does not amount to authorization to use this Patient Portal.
2. myCare Portal Rules. We reserve the right to promulgate rules and regulations pertaining to the use of the Patient Portal. You agree to comply with such rules and regulations.
3. Updating this Terms and Conditions of Use. By accessing or using the myCare Portal you agree to be bound by these Terms and Conditions of Use, which we may modify at any time, and you agree that such changes are effective immediately upon posting of the changed version on the Patient Portal. Any revised Terms and Conditions of Use will apply both to information we already have about you at the time of the change, and any personal information created or received after the change takes effect. We encourage you to periodically reread these Terms and Conditions to see if there have been any changes to our policies that may affect you. The date of the most recent update will be clearly posted at the end of this Agreement.
4. myCare Portal revisions, changes, updates and improvements. We may make revisions, changes, updates and/or improvements in products and/or services provided on the myCare Portal and described in these Terms and Conditions of Use or add new features at any time without notice.
5. Investigations, Security Review and Audit. You agree to cooperate with investigations, security reviews or audits related to use of the myCare Portal conducted by TRUE VISION OPTICAL.
6. Browser requirements. myCare Portal supports the latest, stable releases of all major browsers and platforms. Alternative browsers which use the latest version of WebKit, Blink, or Gecko, whether directly or via the platform’s web view API, are not explicitly supported. However, myCare Portal should (in most cases) display and function correctly in these browsers as well. Documents in proprietary formats (PDF, MP4, DOCX, etc.) may be shared through myCare Portal. These proprietary formats may not be implicitly supported by all web browsers and a separate software application may be required for viewing. Your user experience will vary based on a number of factors, including internet connection, device power and device type. You are solely responsible for keeping your device secure, including updating it and its applications with required upgrades, updates and security patches available from third parties.
7. myCare Portal unavailability. There may be times when the myCare Portal is unavailable due to technical errors or for maintenance and support activities. We shall make reasonable efforts to limit such activities to off-peak hours.
8. Warranty Disclaimer. THIS SITE AND ITS CONTENT AND SITE-RELATED SERVICES ARE PROVIDED "AS IS," WITH ALL FAULTS, WITH NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. YOU ASSUME TOTAL RESPONSIBILITY AND RISK FOR YOUR USE OF THIS SITE, SITE-RELATED SERVICES, AND HYPERLINKED PATIENT PORTALS. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY HEALTH SYSTEM NAME NOR ITS AUTHORIZED REPRESENTATIVES SHALL CREATE A WARRANTY NOR IN ANY WAY INCREASE THE SCOPE OF THIS WARRANTY.
9. LIMITATION OF LIABILITY.TRUE VISION OPTICAL, ITS PARENT, SUBSIDIARIES, AFFILIATES, AND THEIR RESPECTIVE OFFICERS, TRUSTEES, DIRECTORS, EMPLOYEES, AGENTS AND CONTRACTORS AND ANY OTHER THIRD PARTIES MENTIONED ON THIS SITE ARE NEITHER RESPONSIBLE NOR LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE, OR OTHER DAMAGES (INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM PERSONAL INJURY, LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION) ARISING OUT OF OR RELATING IN ANY WAY TO THE SITE, SITE-RELATED SERVICES AND PRODUCTS, CONTENT OR INFORMATION CONTAINED WITHIN THE "SITE," AND/OR ANY HYPERLINKED PATIENT PORTAL, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOUR SOLE REMEDY FOR DISSATISFACTION WITH THE SITE, SITE-RELATED SERVICES, AND/OR HYPERLINKED PATIENT PORTALS IS TO STOP USING THE SITE AND/OR THOSE SERVICES. IF AND TO THE EXTENT APPLICABLE LAW DOES NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, THEN THE ABOVE LIMITATION OR EXCLUSION WILL BE LIMITED AS REQUIRED BY APPLICABLE LAW
10. Copyrights. Except as otherwise indicated, all content on this site is the property of TRUE VISION OPTICAL and/or its licensors and is protected by law and may not be used by you except in connection with your usage of the myCare Portal in accordance with these terms and conditions.
11. Trademarks and service marks. The names, words, symbols, and graphics representing TRUE VISION OPTICAL are the trademarks or registered trademarks of TRUE VISION OPTICAL and protected by trademark laws of the U.S.A. and other countries. Other proprietary names, words, symbols and graphics may be designated as such from time to time on this site through use of the TM, SM, or ® symbols. Users of this site are not authorized to make any use of the TRUE VISION OPTICAL marks, including, but not limited to, as metatags or in any other fashion which may create a false or misleading impression of affiliation or sponsorship with or by TRUE VISION OPTICAL.
12. Infected or Corrupted Materials. To the extent files are available for down load through the Patient Portal, you understand that TRUE VISION OPTICAL and the Provider cannot and does not guarantee or warrant that such files will be free of infection or viruses, worms, Trojan horses or other code that manifest contaminating or destructive properties.
13. No waiver. No delay or failure to require performance of any provision of the Terms and Conditions of Use shall constitute a waiver of the performance of such provision. Any waiver granted by a party must be in writing and shall apply solely to the specific instance expressly stated. A waiver of any term or condition of this shall not be construed as a waiver of any other terms and conditions of this Terms and Conditions of Use, nor shall any waiver constitute a continuing waiver.
14. Choice of law. By visiting or using the Patient Portal, you agree that the laws of the state of North Carolina, without regard to principles of conflict of laws, will govern this Terms and Conditions of Use and any dispute of any sort that might arise between you and TRUE VISION OPTICAL, or any of our affiliates. You agree not to commence or prosecute any action in connection therewith other than in the state and federal courts of North Carolina, and you hereby consent to, and waive all defenses of lack of personal jurisdiction and forum non conveniens with respect to venue and jurisdiction in the state and federal courts of North Carolina.
15. Questions, complaints, and contacts. If you have any questions about the myCare Portal or this Terms and Conditions of Use, including your rights under this document, you can contact your medical practice during normal business hours.
TRUE VISION OPTICAL Notice of Privacy Practices
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY USED AND DISCLOSED AND HOW YOU CAN OBTAIN ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY
General Rule
We respect our legal obligation to keep
health information, that identifies you,
private- The law ,obligates us to give you
notice of our privacy practices.
Generally, we can only use your health
information in our office or disclose it outside of
our office, without your written permission, for
purposes of treatment, payment or healthcare
operations.· In most other situations, we will not
use or disclose your health information unless
you sign a written authorization form. In some
limited situations, the law allows or requires us to
disclose your health information without written
authorization.
USES OR DISCLOSURES OF
HEALTH INFORMATION
Examples of how we use information for
treatment purposes:
• When we set up an appointment for you.
• When our technician or doctor tests your
eyes.
• When the doctor prescribes glasses or
contact lenses.
• When the doctor prescribes medication.
• When our staff helps you select and
order glasses or contact lenses.
• When we show you low vision aids.
We may disclose your health information outside
of our office for treatment purposes, for example:
• If we refer you to another doctor or clinic for
eye core or low vision aids or services.
• if we send a prescription for glasses or
contacts to another professional to be filled.
• When we provide a prescription for
medication to a pharmacist.
• When we phone to let you know that your
glasses or contact lenses are ready to be
picked up.
Sometimes we may ask for copies of your health
information from another professional that you
may have seen before.
We may use your health information within our
office or disclose your health information outside
of our office for payment purposes. Some
examples are:
•When our staff asks you about health or vision
care plans that you may belong to, or about
other sources of payment for our services.
•When we prepare bills to send to you or your
health or vision care plan.
•When we process payment by credit card and
when we try to collect unpaid amounts due.
•When bills or claims for payment are mailed,
foxed, or sent by computer to you or your
health or vision plan.
•When we occasionally have to ask a collection
agency or attorney to help us with unpaid
amounts due.
We use and disclose your health information for
healthcare operations in a number of ways. Healthcare
operations means those administrative and
managerial functions that we have to do in order
to run our office. We may use or disclose your
health information, for example, for financial
or billing audits, for internal quality assurance, for
personnel decisions, to enable our doctors to
participate in managed care plans, for the
defense of legal matters, to develop business
plans, and for outside storage of our records.
APPOINTMENT, TREATMENTS
AND QUALITY ASSURANCE
We may use your information to provide
appointment reminders or recall notices (such as j voicemail messages, postcards or letters) or
information about treatment alternatives or other
health-related benefits, products and services that
may be of interest to you. We may also contact
you to conduct our own surveys about the quality
of the products and services we provide.
USES & DISCLOSURES WITHOUT
AN AUTHORIZATION
In some limited situations, the law allows or
requires us to use or disclose your health
information without your permission. Not all of
these situations will apply to us; some may never
happen at our office at all.
Such uses or disclosures are:
• A state or federal law that mandates
certain health information be reported for
a specific purpose.
• Public health purposes, such as contagious
disease reporting, investigation or
surveillance; and notices to and from the
Food and Drug Administration regarding
drugs or medical devices.
• Disclosures to governmental authorities
about victims of suspected abuse, neglect or
domestic violence.
• Uses and disclosures for health oversight
activities, such as for the licensing of
doctors, audits by Medicare or Medicaid,
or investigation of possible violations of
healthcare laws.
• Disclosures for judicial and administrative
proceedings, such as in response to
subpoenas or orders of courts or
administrative agencies.
• Disclosures for law enforcement purposes,
such as to provide information about
someone who is or is suspected to be a
victim of a crime; to provide information
about a crime at our office; or to report a
crime that happened somewhere else.
• Disclosure to a medical examiner to identify a
dead person or to determine the cause
of death; or to funeral directors to aid in
burial; or to organizations that handle
organ or tissue donations.
• Uses or disclosures for health related
research. • Uses and disclosures to
prevent a serious threat to health or
safety.
• Uses or disclosures for specialized
government functions, such as for the
protection of the president or high
ranking
government officials; for lawful national
intelligence activities; for military
purposes; or for the evaluation and
health of members of the foreign service.
• Disclosures relating to workers
compensation programs.
• Disclosures to business associates who
perform healthcare operations for us
and who agree to keep your health
information private.
OTHER DISCLOSURES
We will not make any other uses or
disclosures of your health information unless
you sign a written authorization form. You
do not have to sign such a form. If you do
sign one, you may revoke it at any time
unless we have already acted in reliance
upon it.
YOUR RIGHTS REGARDING
YOUR HEALTH INFORMATION
The law gives you many rights regarding your
health information.
• You can ask us to restrict our uses and
disclosures for purposes of treatment
(except emergency treatment), payment or
healthcare operations, We do not have to
agree to do this, but if we agree, we must
honor the restrictions that you want. To
ask for a restriction, send a written
request to the Privacy Officer at the
address, fax or e-mail shown at the
beginning of this notice.
• You can ask us to communicate with you in
a confidential way, such as by phoning you at
work rather than at home, by mailing
health information to a different address, or
by using e-mail to your personal email
address. We will accommodate these
requests if they are reasonable, and if
you pay us for any extra cost. If you
want to ask for confidential
communications, send a written request to
the Privacy Officer at the address, fax or email
shown at the beginning of this notice.
• You can ask to see or to get photocopies of
your health information. By law, there are
a few limited situations in which we can
refuse to permit access or copying. Primarily,
however, you will be able to review or have a
copy of your health information within 30
days of asking us. You may have to pay for
photocopies in advance. If we deny your
request, we will send you a written
explanation, and instructions about how to
get an impartial review of our denial if one is
legally required. By law, we can have one 30-
day extension of the time for us to give you
access or photocopies if we sent you a written
notice of the extension. If you want to review
or get photo copies of your health
information, send a written request to the
Privacy Officer at the address, fax or e-mail
shown at the beginning of this notice.
• You can ask us to amend your health
information if you think that it is incorrect or
incomplete. If we agree, we will amend the
information within 60 days from when you askus.
We will send the corrected information to
persons who we know got the wrong
information, and others that you specify, if we do
not agree, you can write a statement of your
position, and we will include it with your health
information along with any rebuttal statement
that we may write. Once your statement of
position and/or rebuttal is included in your
health information, we will send it along
whenever we make a permitted disclosure of
your health information. By law,
we can have one 30 days extension of time to
consider a request for amendment if we
notify you in writing of the extension. If you
want to ask us to amend your health
information, send a written request, including
your reasons for the amendment, to the Privacy
Officer at the address, fax or email shown at the
beginning of this notice.
You can get a list of the disclosure that we
have made of your health information within
the past six years (or a shorter period if you
want), except disclosures for purposes of
treatment, payment or health care operations,
disclosures made in accordance with an
authorization signed by you, and some other
limited disclosures. You are entitled to one such
list per year without charge. If you want more
frequent lists, you will have to pay for them in
advance. We will usually respond to your request
within 60 days of receiving it, but by law we can
have one 30-day extension of time if we notify you
of the extension in writing. If you want a list, send
a written request to the Privacy Officer at the
address, fax or e-mail shown at the beginning of
this notice.
OUR NOTICE OF
PRIVACY PRACTICES
By law, we must abide by the terms of this Notice
of Privacy Practices until we choose to change it.
We reserve the right to change this notice at any;
time in compliance with and as allowed by law. If
we change this notice, the new privacy practices
will apply to your health information that we ,
already have, as well as to such information that;
we may generate in the future. If we change our'
Notice of Privacy Practices, we will post the new ·
notice in our office, have copies available in our (
office.
COMPLAINTS
if you think that we have not properly respected
the privacy of your health information, you are '
free to complain to us or to the U.S. Department
of Health and Human Services, Office for Civil
Rights. We will not retaliate against you if you
make a complaint. If you want to complain to
us, send a written complaint to the Privacy
Officer at the address, fax or e-mail shown at
the beginning of this notice, if you prefer, you
can discuss your complaint in person or by
phone.
FOR MORE INFORMATION
If you want more information about our privacy
practices, call or visit the Privacy Officer at the
address or phone number shown at the
beginning of this notice.